Our Store Policies
At Black & Co Quality Leather NZ Ltd we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us.
New Zealand-wide, shipping is free for online purchases $100 and over at Black & Co (or $5 flat rate delivery for orders under $100). Delivery is normally made within 3-5 business days, however during busy periods (e.g. Easter, Christmas, Special sales) delivery may take longer.
International Postage: Shipping is free worldwide for orders over NZ$250. Orders under NZ$250 to Australia are a flat rate of NZ$20, for all other countries please contact us to confirm the cost.
Multiple items will be combined into a single package and only charged once.
Please contact us directly if you have any questions.
If you have ordered the incorrect size or colour, please contact us within 14 days from date of delivery to arrange a return. If it is returned to us in an unused condition we will happily exchange it for free.
If you receive an incorrect or faulty item, please contact us within 14 days from date of delivery to arrange its return for a free replacement or refund.